Warranty on Frames
1-year Original Manufacturer Warranty
All frames that we carry on CoolFrames come with a 1-year manufacturer warranty. This one-time warranty repair or exchange is available from the original manufacturer and affirms the authenticity of our inventory. The warranty covers any manufacturer defect such as paint chipping off, metal discoloration, hinge breakage, etc.
In the event that your frame requires service, please call us at 0800 014 8892 to initiate the repair/exchange. In order to process any warranty claim, the frame(s) must be returned. You will need to cover the shipping charges to our New York warehouse and pay an additional $10 processing charge to cover our costs related to repair or exchange. We will either repair or replace the defective frame(s) at our discretion. Please allow 2 to 3 weeks for processing.
The warranty is invalidated if the defect is caused by misuse, neglect, tampering or incorrect adjustment. It is also invalidated if unauthorized persons carry out any alterations or repairs.
2-year Extended Warranty
As an authorized dealer of our entire product line we can offer you an extended 2-year warranty on your new frame. This one-time warranty covers the same exact defects as the original manufacturer warranty, however instead of 1 year, the warranty is in effect for 1 additional year for a total of 2 years of coverage.
The extended warranty is offered for $29.95 and must be purchased along with the frame. In order to process any warranty claim, the frame(s) must be returned. You will need to cover the shipping charges to our New York warehouse and pay an additional $10 processing charge to cover our costs related to repair or exchange. We will either repair or replace the defective frame(s) at our discretion. Please allow 2 to 3 weeks for processing.
The extended warranty is not available for Maui Jim products.
|Warranty on Lenses|
Generic/House Brand Lenses
For your convenience, we offer a 1-year warranty on custom lenses that you purchase along with your frame. The warranty covers only polycarbonate and high-index lenses against scratches and peeling. Due to the fragile nature of plastic lenses, we are not able to offer a warranty for this material.
There will be a $10 processing charge to cover our lab and shipping costs. You will also be responsible for shipping charges to our New York warehouse. Please allow 2 to 3 weeks for processing.
Crizal Brand Lenses
As a special bonus to our customers, we are offering an extended 2-year warranty on all Crizal lenses free of charge for a total of 2 years of coverage. Please visit Lens Recommender to learn more about Crizal lenses.
|Maui Jim 2-year Manufacturer Warranty|
Maui Jim Sunglasses are warranted to the original purchaser for two years from the date of purchase against any defect in materials and workmanship. Maui Jim will repair or replace, at our opinion, any pair of Maui Jim Sunglasses found to be defective - exclusive of damage caused by improper or unreasonable use.
This warranty does not apply to normal wear, including lens scratching or accidental breakage. This warranty does not cover shipping cost. The repair will generally be completed within five days and returned via USPS Mail. Any sunglasses returned during the warranty period must be accompanied by the following:
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